Returns & Warranty Policy
Return Policy
If you receive a defective item or you have an issue with the device, please contact us immediately at support@espres.so. If you have other concerns, please contact us within 5 days of the delivery of the product.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
espresso has you covered with our 12-month warranty policy.
If a product is not functional within the warranty period, given reasonable use and wear and tear, then the customer is eligible for a replacement or refund.
Please note the following warranty conditions below.
Warranty Policy
At espresso, we pride ourselves on good design, good quality, ease of use, and delight you with how incredibly thin the display is. Therefore, your happiness is our primary goal and we want to make sure you have a great experience. However, with any production process, things do go wrong from time to time and we want to make sure we replace it as soon as we can for you or repair the issue.
Warranty will be covered globally for any espresso user.
Therefore, If you have an issue with one of the displays or accessories please contact us as soon as possible via support@espres.so
espresso One Year Limited Warranty Terms
The espresso Displays One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law. As such, the espresso Displays warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the espresso Displays warranty or under their consumer law rights.
Please note: The espresso Displays One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, contact your local consumer organisation.
All claims made under the espresso Displays One-Year Limited Warranty will be governed by the terms set out in this warranty document.
Your espresso Displays products (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with espresso Displays’ user manuals. Under this warranty, you will be able to direct your claims to espresso Displays even in situations where you purchased the espresso Displays product from a third party. If a defect arises during the Warranty Period, espresso Displays, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. This warranty excludes normal depletion of consumable parts; unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact support@espres.so. Proof of purchase may be required to verify eligibility.
Important Restrcition For Service
Espresso Displays will provide warranty service through one or more of the following options:
Mail-in service. Espresso Display will cover the shipping costs if the warranty claim is made within 180 days of purchase where espresso Displays will send a prepaid label, so that you may ship your Product to an espresso Displays warehouse. espresso Displays will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed. If the warranty claim is made after 180 days of purchase the customer is entitled to pay for the shipping costs.
Service where espresso Displays does not require return of the replaced Product or part. espresso Displays will ship you free of charge a replacement Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Product or part.
Service options, parts availability and response times may vary according to country. If you require service in a country where espresso Displays does not maintain an espresso Displays Authorized Service Provider, service options may be limited. If a given service option is not available for the espresso Displays Product in such country, espresso Displays or its agents shall notify you about any additional shipping and handling charges which may apply before rendering service.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.
Canadian Consumers: Residents of Quebec are governed by that province’s consumer protection legislation.
When does my product warranty start and do I need a proof of purchase?
Your one (1) year product warranty from defects starts from the date of delivery. You will need your proof of purchase.
To be eligible for warranty service, you must notify espresso as soon as you are aware of the defect on support@espres.so within the warranty period.
Limited Warranty Terms
Espresso (Espresso Displays Pty Ltd) warrants that your purchased espresso products and espresso branded accessories shall be free from defects in materials and workmanship, under normal use for a period of one (1) year from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your espresso product as per delivery tracking, not any other date.)
espresso provides this limited warranty to you, only if you purchased the product from espresso, via espresso’s website (espres.so and sub-websites)
Remedies
If a defect with your espresso product arises within the warranty period you are required to contact the espresso customer service team with an RMA request under warranty, also within the same warranty period.
If the validity of your RMA request under warranty is accepted by espresso, espresso agree to either;
replace the product with a new or refurbished product (with the replacement product being of
identical model or functional equivalent), or
refund the full amount that you paid for the product
Also, as part of our promise to only sell the highest quality products;
If the espresso team agrees to service your product under warranty, the cost of shipping defective products will be covered by espresso. This means that if espresso accepts your product to be serviced under warranty, then;
In the instance of replacement – you will not have to pay or will be reimbursed for any shipping charges, or
In the instance of refunds – you will be refunded for shipping charges
Any product(s) that have been replaced under this warranty policy will have warranty coverage for (1) year from the date of delivery. (The date of delivery is considered the date that our delivery service has recorded delivering your replaced unit to you, as per delivery tracking.)
How to obtain warranty service
To obtain warranty service, you are required to contact the espresso Customer Experience Experts with an RMA request under warranty, also within the same warranty period.
Once our customer service team accepts your RMA request, you will be provided details with confirmation of the RMA. This will provide details of the location where the returned item should be posted to. If you have not received these confirmation details, you are not authorised to return products to espresso. espresso retains the right to not process products sent to espresso without espresso confirmation of the RMA.
To complete the RMA you will be required to:
Ship the products back, within one week of being provided the details of the warranty RMA confirmation. This should be confirmed by the timestamp on the package from the postal service and / or the shipping invoice. espresso reserves the right to not accept returns that are shipped back outside of this timeframe.
Pack the item(s) safely for shipping, to prevent damage during transport. Items should be returned in either their original packaging or packaging providing an equal degree of protection, to the address specified by espresso. espresso reserves the right to not accept returns that are damaged during postage, as a result of not being properly packaged for shipping.
The RMA number and documentation must be included along with your returned product.
Ship the item with a service providing tracking. You must provide this tracking number to espresso as part of the validity of the RMA. espresso reserves the right to not accept returns that are posted without a correct and valid tracking number. Please note that you assume the risk of loss or damage to returned product(s) while in transit back to espresso.
Once your return is deemed a warranty replacement, if required, the customer we submit refund requests immediately. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.
Please also note:
espresso may also require you to show proof of purchase details and answer certain questions about your use of the product, before providing warranty service.
It is likely that data such as your personalised profile will be removed from espresso products during warranty servicing. espresso will not be responsible for any such loss.
espresso reserves the right to inspect and triage items returned under warranty, prior to issuing replacements or refunds. This is to verify that;
A correct and valid tracking number has been received by the espresso team,
The items have been received by the espresso team in the correct time frame, and
The item has been correctly packaged and has not been damaged in freight
The item is indeed suffering the issue, permitting claim against this warranty
Exclusions and Limitations
Please note that this warranty applies only to products and accessories manufactured by espresso that are marked with the “espresso” trade name or logo.
espresso does not warrant that the operation of the product will be uninterrupted or error-free. For this reason, this warranty does not cover software embedded in any espresso product and related services provided by espresso.
This warranty applies only to the original purchaser of the product that was purchased from the espresso’s website (espres.so and sub-websites).
Without limiting the foregoing, this warranty does not apply to, the following:
use with non-espresso accessories such as cables and storage cases;
normal wear and tear or aging of the product, such as scratches, dents, scuffs, plus loosening and wearing of parts over time;
defects or damage caused by misuse, accident, alteration, unusual stress, modification, improper or unauthorized repair, improper storage or third-party applications downloaded to the product;
damage caused by using the products outside the permitted or intended uses described in instructions provided by espresso;
modifications of the product’s firmware or software by anyone other than espresso officially;
with improper voltage, power supply, or batteries.
Damage due to excessive moisture
Please note that espresso reserves the right to disable products in instances of suspected fraud, counterfeit use, stealing, or loss during shipment.
espresso is not responsible for damage or injuries arising from failure to follow instructions related to product use.
Limitation of Damages
Except to the extent prohibited by applicable law, espresso shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to the loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if espresso has been advised of the possibility of such damages.
Governing Law
This limited warranty shall be governed by the laws of the State of New South Wales, Australia, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. In the event that a consumer brings any claims arising under this limited warranty, the parties agree that the sole and exclusive jurisdiction shall be the State and Federal Courts located in Sydney, New South Wales.
Cancel my order
If you need to cancel your order please contact our Customer Support Team at support@espres.so as soon as possible and we will do our best to cancel your order.
If your order has already been processed, we are unable to stop the shipment.
Contacting espresso
We want to help you get the most out of espresso products and services. If you have any questions about this product warranty, please contact us via support@espres.so
The Fine Print
Products must have been purchased directly from www.espres.so
espresso Displays can only process returns for products purchased from our online store. If you wish to return an espressoDisplay which has been purchased via a third-party seller, please contact the third-party seller for specific return instructions. If you have purchased your display via Amazon you will need to return the display back to Amazon.
Gifts & other important info
To return your order, you’ll need to contact us providing the original email address used when placing the order.
Please note that any returns without the required information, returns sent directly to our headquarters, or returns that don’t follow the described return process will be rejected.